Shipping & Delivery

We want the delivery process to be clear before you place an order. Available destinations, delivery options and shipping charges are shown during checkout once you enter your delivery details.

Where do you ship?

Enter your delivery country and address at checkout to see the currently available shipping options. If your destination or preferred shipping method is not offered, contact support@amnok.co.uk before placing an order.

How much is delivery?

Delivery charges are calculated at checkout for your destination and selected service. Review the final total, including any applicable shipping charges, before confirming payment.

When will my order arrive?

Orders with personalised engraving require preparation before dispatch. Processing and transit times can vary by product, order volume, destination and delivery method. Any estimate displayed during checkout is an estimate rather than a guaranteed arrival date unless expressly stated otherwise. If you need your order for a particular occasion, please contact us before purchasing.

Tracking and dispatch

We will send order and dispatch updates using the contact details provided at checkout. Where your shipping service offers tracking, tracking information will be shared when available.

International taxes and duties

Cross-border deliveries may be subject to import taxes, customs duties or other local charges. Checkout will show any charges collected by AMNOK; amounts not collected at checkout may be payable to the carrier or destination authorities, where applicable.

Check your details

Please confirm your delivery address, contact details and personalised name before completing your order. If you notice an error after ordering, contact us promptly with your order number. Changes may not be possible once preparation or dispatch has started.

Delivery issue or damaged parcel?

Contact support@amnok.co.uk with your order number and a description of the issue. For damage, photographs of the item and packaging can help us investigate quickly. Your statutory consumer rights remain unaffected.

Returns and cancellations

For information about returns, cancellations and faulty products, please see our Returns & Refunds Policy. Personalised goods may have different cancellation rights from standard products; statutory rights for faulty or misdescribed goods still apply.

Need help? Email support@amnok.co.uk.